Application Terms of Use

Application Terms of Use v1.0 (last modified 04_28_2021)

This Application Terms of Use (the “Agreement”), is by and between EXP Training, LLC (“EXP”, “we”, or “us”, “Provider”) and Provider’s End Users, as is defined herein.

WHEREAS, Provider provides access to this Software-as-a-Service offering to its End Users and the End User Data (as defined below) to its Third Party Service Providers (as defined below);

WHEREAS, End User desires to access this Software-as-a-Service offering described herein, and Provider desires to provide End Users access to such offering, subject to the terms and conditions set forth in this Agreement (“Terms”).

NOW, THEREFORE, in consideration of the mutual covenants, Terms, and terms, and conditions set forth herein, and for other good and valuable consideration, the receipt and sufficiency of which are hereby acknowledged, the parties agree as follows:

IMPORTANT NOTICE: DISPUTES ABOUT THESE TERMS AND THE SERVICES PROVIDED BY PROVIDER ARE SUBJECT TO BINDING ARBITRATION AND A WAIVER OF CLASS ACTION RIGHTS AS DETAILED IN THE “MANDATORY ARBITRATION AND CLASS ACTION WAIVER” SECTION BELOW.

This Agreement governs your use of this Software-as-a-Service (together, the “Service” or the “Application”)) provided by Provider. By accessing or using the Application, you acknowledge and agree that you have read, understand, and agree to be bound by the Terms. If you do not agree to these Terms, then you have no right to access or use the Services.

IF USERS REGISTER FOR A FREE TRIAL OR ARE OTHERWISE GIVEN EVALUATION ACCESS OF PROVIDER’S APPLICATION, THIS AGREEMENT WILL ALSO APPLY.

We may, from time to time, modify these Terms. Please check this page periodically for updates. If you do not agree to, or cannot comply with, the modified terms, you must stop using the Application. The updated Terms will take effect upon their posting and will apply on a going-forward basis, unless otherwise provided in a notice to you, and except as provided in the Mandatory Arbitration and Class Action Waiver section of these Terms. Your continued use of the Services after any such update constitutes your binding acceptance of such changes.

By using this Application you hereby agree and accept the following:

– The information, documents, and data entered, uploaded or otherwise added within your account can and shall be used by Provider to facilitate communications and discussions between you and Provider and other potential Third Party Service Providers and/or vendors and product providers regarding the same.
– You shall not enter any false or misleading information in your user account or provide false information.
– Use of any false or misleading information by you may result in Provider terminating your account.
– Use of the Service, submission of information to your user account, providing an expression of interest, or an application to a third party service provider through the Service does not create a contractual relationship between Provider and you, and further does not create any guarantee of health or medical benefits.
– In the event alternative methods of information submission is required by a third party provider, you acknowledge that the responsibility for providing any such accommodation, as may be required under the Americans with Disability Act, lies solely with the potential third party service provider and that you shall work with the third party service provider directly to accomplish the same as needed.
– By creating a profile and providing User information through the Provider Software-as-a-Service offering, you are authorizing Provider to make the same available to any potential third party service provider or other entity that Provider, in its sole and absolute discretion, determines may be interested in your profile and information.
– Provider assumes no responsibility and shall not be liable for any for the information you post, send or receive through the Service.
– You are responsible for correcting any incorrect information you encounter in the platform as relating to your account.
– You authorize Provider and potential Third Party Service Providers to contact you using the contact information you provide, including specifically on your personal mobile device, and that such may include SMS messages, emails, automated calls, and pre-recorded messages. Regarding phone numbers you enter in the Service, you represent and confirm that those are your phone numbers, and you have the right to, and agree to, accept SMS messages, automated calls, and pre-recorded messages at that number.
– With regard to any reference contact information you provide, you shall only provide business contact information, and you have received pre- approval from each reference to provide Provider with their business contact information and for Provider to contact each such reference using the business contact information you provide, including specifically on their personal mobile device if such is used for business purposes, and that such may include SMS messages, emails, automated calls, and pre-recorded messages. You also acknowledge and confirm that you have received permission to provide the above from the person who has the right to provide such permission regarding the specific phone number being provided.
– To maintain the level, nature, and quality of services it provides to potential Third Party Service Providers, Provider, in its sole and absolute discretion, may limit your ability to use outside of the Service, the Provider customized profile developed using the Service, check lists provided within the Service, and other information and responses obtained using the Service.
– Provider may, in its sole and absolute discretion, reformat, reword or restructure the information you submit within the Service, and use such in providing services to Third Party Service Providers, provided that in doing do, it does not negatively impact the accuracy of such.
– Provider shall not be liable or responsible in any manner for the third party services integrated with or otherwise utilized within the Service, in operating the Service, or providing services to you or potential Third Party Service Providers.
– Provider is not responsible for, and cannot guarantee the accuracy or benefits of, third party communications, application questions, assessments, training, etc. and shall not be held responsible for any failure of the platform to send or transmit any communication between you and a potential third party provider.
– Provider does not guarantee that a third party provider will consider your information or request for services and as such, Provider is not liable for a third party provider’s failure or decision to do so.

– Provider does not guarantee the health or safety of a any service or product provided by a third party and as such, Provider is not liable for the same.
– You understand and agree that Provider provides no protection for any information, documents, data, medical records, etc. you share with potential Third Party Service Providers using the Service, including but not limited to, as part of your service request or orders, the registration or communication process, virtual meetings or interviews, and the document execution process.
– You agree that Provider assumes no liability for misuse of the information, documents, medical records, and other information you provide or upload. From time to time, Beta versions of Services or a portion thereof may be made available. If and the extent such Beta versions are offered, they will be marked as “Beta” and will be provided without warranty of any kind to End Users and on an AS IS basis. Use of Beta Services are entirely voluntarily. Provider provides Beta versions of Services to assist Provider with testing functionality, determining their utility, and gathering general feedback on certain featuresoftheServices. However,bytheirnatureEndUserunderstandsthatBetaServicesarehighlylikelytocontaindefects,andthatshouldEndUser’s electtoworkwithBetaServices,thattheymayencounterseriousperformanceproblemsand/orlossofdata. ProvidermaydiscontinueBetaServicesat any time in our sole discretion. We will have no liability for any harm or damage arising out of or in connection with use of a Beta Service.

1. Definitions.
“Access Credentials” means any username, identification number, password, license or security key, security token, PIN, or other security code, method, technology, or device used, alone or in combination, to verify an individual’s identity and authorization to access and use the Services.

“Action” means any claim, action, cause of action, demand, lawsuit, arbitration, inquiry, audit, notice of violation, proceeding, litigation, citation, summons, subpoena, or investigation of any nature, civil, criminal, administrative, regulatory, or other, whether at law, in equity, or otherwise.

“Affiliate” of a Person means any other Person that directly or indirectly, through one or more intermediaries, controls, is controlled by, or is under common control with, such Person.

“End User Data” means information, data, and other content, in any form or medium, that is collected, downloaded, or otherwise received, directly or indirectly from End User by or through the Service or that incorporates or is derived from the Processing of such information, data, or content by or through the Service. For the avoidance of doubt, End User Data does not include Resultant Data or any other information reflecting the access or use of the Service by or on behalf of any End User.

“End User Systems” means the End User’s information technology infrastructure, including computers, software, hardware, databases, electronic systems (including database management systems), and networks, whether operated directly by End User or through the use of third-party services.

“Documentation” means any manuals, instructions, or other documents or materials that the Provider provides or makes available to End User in any form or medium and which describe the functionality, components, features, or requirements of the Services or Provider Materials, including any aspect of the installation, configuration, integration, operation, use, support, or maintenance thereof.

“Harmful Code” means any software, hardware, or other technology, device, or means, including any virus, worm, malware, or other malicious computer code, the purpose or effect of which is to (a) permit unauthorized access to, or to destroy, disrupt, disable, distort, or otherwise harm or impede in any manner any (i) computer, software, firmware, hardware, system, or network; or (ii) any application or function of any of the foregoing or the security, integrity, confidentiality, or use of any data Processed thereby; or (b) prevent End User from accessing or using the Services or Provider Systems as intended by this Agreement. Harmful Code does not include any Provider Disabling Device.

“Intellectual Property Rights” means any and all registered and unregistered rights granted, applied for, or otherwise now or hereafter in existence under or related to any patent, copyright, trademark, trade secret, database protection, or other intellectual property rights laws, and all similar or equivalent rights or forms of protection, in any part of the world.

“HIPAA” means the Health Insurance Portability and Accountability Act of 1996, and associated regulations, as may be amended from time to time.

The following terms used in this Agreement have the same meaning as those terms under HIPAA: Accounting of Disclosures; Breach; Business Associate; Designated Record Set; HITECH Act; Individual; and Unsecured PHI.

“Law” means any statute, law, ordinance, regulation, rule, code, order, constitution, treaty, common law, judgment, decree, or other requirement of any federal, state, local, or foreign government or political subdivision thereof, or any arbitrator, court, or tribunal of competent jurisdiction.

“Losses” means any and all losses, damages, deficiencies, claims, actions, judgments, settlements, interest, awards, penalties, fines, costs, or expenses of whatever kind, including reasonable attorneys’ fees and the costs of enforcing any right to indemnification hereunder and the cost of pursuing any insurance providers.

“Permitted Use” means any use of the Services by an End User or Third Party Service Providers for the benefit of End User and or Third Party Service Provider in the ordinary course of its internal business operations.

“Person” means an individual, corporation, partnership, joint venture, limited liability entity, governmental authority, unincorporated organization, trust, association, or other entity.

“Personal Information” means information that End User provides or for which End User provides access to Provider, or information which Provider creates or obtains on behalf of Third Party Service Provider or End User, in accordance with this Agreement that: (i) directly or indirectly identifies an individual (including, for example, names, signatures, addresses, telephone numbers, email addresses, and other unique identifiers); or (ii) can be used to authenticate an individual (including, without limitation, identification numbers, government-issued identification numbers, passwords or PINs, user identification and account access credentials or passwords, financial account numbers, credit report information, biometric, genetic, health, or health insurance data, answers to security questions, and other personal identifiers).

“PHI” means “protected health information” as that term is used under HIPAA. “User PHI” means PHI that Provider receives from or on behalf of

End User or creates on behalf of End User.

“Process” means to take any action or perform any operation or set of operations that the Service is capable of taking or performing on any data, information, or other content, including to collect, receive, input, upload, download, record, reproduce, store, organize, compile, combine, log, catalog, cross-reference, manage, maintain, copy, adapt, alter, translate, or make other derivative works or improvements, process, retrieve, output, consult, use, perform, display, disseminate, transmit, submit, post, transfer, disclose, or otherwise provide or make available, or block, erase, or destroy. “Processing” and “Processed” have correlative meanings.

“Provider” has the meaning set forth in the preamble.

“Provider Disabling Device” means any software, hardware, or other technology, device, or means (including any back door, time bomb, time out, drop dead device, software routine, or other disabling device) used by Provider or its designee to disable End User’s access to or use of the Service automatically with the passage of time or under the positive control of Provider or its designee.

“Provider Materials” means the Service, Specifications, Documentation, and Provider Systems and any and all other information, data, documents, materials, works, and other content, devices, methods, processes, hardware, software, and other technologies and inventions, including any deliverables, technical or functional descriptions, requirements, plans, or reports, that are provided or used by Provider or any Subcontractor in connection with the Service or otherwise comprise or relate to the Service or Provider Systems. For the avoidance of doubt, Provider Materials include Resultant Data and any information, data, or other content derived from Provider’s monitoring of End User’s access to or use of the Services, but do not include End User Data.

“Provider Personnel” means all individuals involved in providing the Service, including but not limited to, employees, agents, or independent contractors of Provider or any Subcontractor.

“Provider Systems” means the information technology infrastructure used by or on behalf of Provider in providing the Service, including all computers, software, hardware, databases, electronic systems (including database management systems), and networks, whether operated directly by Provider or through the use of third-party services.

“Representatives” means, with respect to a party, that party’s and its Affiliates’ employees, officers, directors, consultants, agents, independent contractors, service providers, sublicensees, subcontractors, and legal advisors.

“Resultant Data” means data and information related to End User’s use of the Service that is used by Provider in an aggregate and anonymized manner, including to compile statistical and performance information related to the provision and operation of the Service.

“Security Rule” means the Security Standards in 45 C.F.R. Part 160 and Part 164, subparts A and C.

“Service” means the Software-as-a-Service offering that is owned by Provider and utilized by Provider, and by End User, to fulfill obligations established in the relevant End User Agreement.

“Specifications” means the specifications for the services being provided by Provider to End User.

“Third-Party Materials” means materials and information, in any form or medium, including any open-source or other software, documents, data, content, specifications, products, equipment, or components of or relating to the Services that are not proprietary to Provider.

“Third Party Service Providers” means organizations or other third parties that have paid, or otherwise contracted with Provider, to view, access, and utilize End User Data and User PHI and for the ability to view the Service.

YOU MAY NOT ORDER OR OBTAIN PRODUCTS OR SERVICES FROM THIS APPLICATION IF YOU (A) DO NOT AGREE TO THESE TERMS, (B) ARE NOT THE OLDER OF (i) AT LEAST 18 YEARS OF AGE OR (ii) LEGAL AGE TO FORM A BINDING CONTRACT WITH RCSS , OR (C) ARE PROHIBITED FROM ACCESSING OR USING THIS APPLICATION OR ANY OF THIS APPLICATION’S CONTENTS, GOODS OR SERVICES BY APPLICABLE LAW.

These Purchase Terms and the Terms of Use and Privacy Policy (these “Terms“) apply to the purchase and sale of all products and services through www.exptraining.net (the “Application“). These Terms are subject to change by EXP Training, LLC and its affiliates, subsidiaries and divisions (referred to as “us“, “we“, or “our” as the context may require) without prior written notice at any time, in our sole discretion. Any changes to the Terms will be in effect as of the “Last Updated Date” referenced on the Application. You should review these Terms prior to purchasing any product or services that are available through this Application. Your continued use of this Application after the “Last Updated Date” will constitute your acceptance of and agreement to such changes. These Terms are an integral part of the Application Terms of Use that apply generally to the use of our Application. You should also carefully review our Privacy Policy before placing an order for products or services through this Application (see Section 6 of the Terms of Use and Privacy Policy).

. You agree that your order is an offer to buy, under these Terms, all products and services listed in your order. All orders must be accepted by us or we will not be obligated to sell the products or services to you. We may choose not to accept orders at our sole discretion, even after we send you a confirmation email with your order number and details of the items you have ordered.
. EXP Training may use the Application to log your workout, and record your heart rate and calculate your energy usage. We will ask your permission before we do this. Payment for your EXP Training purchases will be charged to your Apple iTunes or Google Accounts as applicable on confirmation of purchase. Subscriptions automatically renews unless auto-renew is turned off at least 24 hours before the end of the current period. Your account will be charged for the renewal within 24 hours prior to the end of the current period at the cost of your chosen subscription. You may manage subscriptions and turn off auto-renewal in your Account Settings after purchase. Any unused portion of a free trial period, if offered, will be forfeited when a subscription is purchased for the product which is the subject of the trial or if the trial period is cancelled early.

All prices, discounts, and promotions posted on this Application are subject to change without notice. The price charged for a subscription, product or service will be the price in effect as identified in your shopping cart. Posted prices do not include taxes or charges for shipping and handling. All such taxes and charges will be added to your merchandise total, and will be itemized in your shopping cart and in your order confirmation email. We strive to display accurate price information, however we may, on occasion, make inadvertent typographical errors, inaccuracies or omissions related to pricing and availability. We reserve the right to correct any errors, inaccuracies, or omissions at any time and to cancel any orders arising from such occurrences. We may offer from time to time promotions on the Application that may affect pricing and that are governed by terms and conditions separate from these Terms. If there is a conflict between the terms for a promotion and these Terms, the promotion terms will govern. Terms of payment are within our sole discretion and, unless otherwise agreed by us in writing, payment must be received by us before our acceptance of an order. You represent and warrant that (i) the payment or credit card information you supply to us is true, correct and complete, (ii) you are duly authorized to use such credit card for the purchase, (iii) charges incurred by you will be honored by your credit card company, and (iv) you will pay charges incurred by you at the posted prices, including shipping and handling charges and all applicable taxes, if any, regardless of the amount quoted on the Application at the time of your order.

. WE OFFER NO REFUNDS OR CANCELLATIONS ON ANY ORDERS, SUBSCRIPTIONS, PRODUCTS OR SERVICES.
. The availability of subscription, products or services through our Application does not indicate an affiliation with or endorsement of any subscription, product, service or manufacturer. Accordingly, we do not provide any warranties with respect to the subscription, products or services offered on our Application. However, the subscription, products and services offered on our Application may be covered by the manufacturer’s warranty that may be included with the subscription, product. To obtain warranty service for defective third party subscription, products, please follow the instructions included in the manufacturer’s warranty.

ALL SUBSCRIPTIONS, PRODUCTS AND SERVICES OFFERED ON THIS APPLICATION ARE PROVIDED “AS IS” WITHOUT ANY WARRANTY WHATSOEVER, INCLUDING, WITHOUT LIMITATION, ANY (A) WARRANTY OF MERCHANTABILITY; (B) WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE; OR (C) WARRANTY AGAINST INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS OF A THIRD PARTY; WHETHER EXPRESS OR IMPLIED BY LAW, COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE OF TRADE, OR OTHERWISE.

SOME JURISDICTIONS LIMIT OR DO NOT ALLOW THE DISCLAIMER OF IMPLIED OR OTHER WARRANTIES SO THE ABOVE DISCLAIMER MAY NOT APPLY TO YOU. YOU AFFIRM THAT WE SHALL NOT BE LIABLE, UNDER ANY CIRCUMSTANCES, FOR ANY BREACH OF WARRANTY CLAIMS OR FOR ANY DAMAGES ARISING OUT OF THE MANUFACTURER’S FAILURE TO HONOR ITS WARRANTY OBLIGATIONS TO YOU.

. IN NO EVENT SHALL WE BE LIABLE TO YOU OR ANY THIRD PARTY FOR CONSEQUENTIAL, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE OR ENHANCED DAMAGES, LOST PROFITS OR REVENUES OR DIMINUTION IN VALUE, ARISING OUT OF, OR RELATING TO, AND/OR IN CONNECTION WITH ANY BREACH OF THESE TERMS, REGARDLESS OF (A) WHETHER SUCH DAMAGES WERE FORESEEABLE, (B) WHETHER OR NOT WE WERE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND (C) THE LEGAL OR EQUITABLE THEORY (CONTRACT, TORT OR OTHERWISE) UPON WHICH THE CLAIM IS BASED.

OUR SOLE AND ENTIRE MAXIMUM LIABILITY, FOR ANY REASON, AND YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY CAUSE WHATSOEVER, SHALL BE LIMITED TO THE ACTUAL AMOUNT PAID BY YOU FOR THE SUBSCRIPTIONS, PRODUCTS AND SERVICES YOU HAVE ORDERED THROUGH OUR APPLICATION.

The limitation of liability set forth above shall: (i) only apply to the extent permitted by law and (ii) not apply to (A) liability resulting from our gross negligence or willful misconduct and (B) death or bodily injury resulting from our acts or omissions.

. You represent and warrant that you are buying subscription, products or services from the Application for your own personal or household use only, and not for resale or export. You further represent and warrant that all purchases are intended for final delivery to locations within the US.
. We respect your privacy and are committed to protecting it. Our Privacy Policy located in Section 6 of the Terms of Use and Privacy Policy, governs the processing of all personal data collected from you in connection with your purchase of subscription, products or services through the Application.
. We will not be liable or responsible to you, nor be deemed to have defaulted or breached these Terms, for any failure or delay in our performance under these Terms when and to the extent such failure or delay is caused by or results from acts or circumstances beyond our reasonable control, including, without limitation, acts of God, flood, fire, earthquake, explosion, governmental actions, war, invasion or hostilities (whether war is declared or not), terrorist threats or acts, riot or other civil unrest, national emergency, revolution, insurrection, epidemic, lockouts, strikes or other labor disputes (whether or not relating to our workforce), or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials, materials or telecommunication breakdown or power outage.
. You will not assign any of your rights or delegate any of your obligations under these Terms without our prior written consent. Any purported assignment or delegation in violation of this Section 12 is null and void. No assignment or delegation relieves you of any of your obligations under these Terms.
. The failure by us to enforce any right or provision of these Terms will not constitute a waiver of future enforcement of that right or provision. The waiver of any right or provision will be effective only if in writing and signed by a duly authorized representative of RCSS.
. These Terms do not and are not intended to confer any rights or remedies upon any person other than you.
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To You. We may provide any notice to you under these Terms by: (i) sending a message to the email address you provide or (ii) by posting to the Application. Notices sent by email will be effective when we send the email and notices we provide by posting will be effective upon posting. It is your responsibility to keep your email address current.

To Us. To give us notice under these Terms, you must contact us as follows: (i) by email to customerservice@exptraining.net; or (ii) by personal delivery, overnight courier, or registered or certified mail to EXP Training at 720 NW Leonardo Circle, Port St. Lucie, FL 34986. We may update the email address or address for notices to us by posting a notice on the Application. Notices provided by personal delivery will be effective immediately. Notices provided by email or overnight courier will be effective one business day after they are sent. Notices provided by registered or certified mail will be effective three business days after they are sent.

. If any provision of these Terms is invalid, illegal, void or unenforceable, then that provision will be deemed severed from these Terms and will not affect the validity or enforceability of the remaining provisions of these Terms.
. Our order confirmation, these Terms, the agreement relating to any subscription, product or service you obtain on or through this Application, our Application Terms of Use and our Privacy Policy will be deemed the final and integrated agreement between you and us on the matters contained in these Terms.

2. Services.
2.1 Access and Use. Subject to and conditioned on End User compliance with the terms and conditions of this Agreement, Provider

hereby grants End User a non-exclusive, non-transferable (except in compliance with Section 14.99) right to access and use the Service, solely for use by End Users in accordance with the terms and conditions contained herein. Such use is limited to End User internal use.

2.2 Documentation License. Provider hereby grants to End User a non-exclusive, non-sublicenseable, non-transferable (except in compliance with Section 14.99) license to use the Documentation solely for End User’s internal business purposes in connection with its use of the Services.

2.3 Service and System Control. Except as otherwise expressly provided in this Agreement, as between the parties: (a) Provider has and will retain sole control over the operation, provision, maintenance, and management of the Provider Materials; and (b) End User has and will retain sole control over the operation, maintenance, and management of, and all access to and use of, the End User Systems, and sole responsibility for all access to and use of the Provider Materials by any Person by or through the End User Systems or any other means controlled by End User, including any: (i) information, instructions, or materials provided by any of them via the Service or by the Provider; (ii) results obtained from any use of the Services or Provider Materials; and (iii) conclusions, decisions, or actions based on such use.

2.4 Reservation of Rights. Nothing in this Agreement grants any right, title, or interest in or to (including any license under) any Intellectual Property Rights in or relating to, the Service, Provider Materials, or Third-Party Materials, whether expressly, by implication, estoppel, or otherwise. All right, title, and interest in and to the Service, the Provider Materials, and the Third-Party Materials are and will remain with Provider and the respective rights holders in the Third-Party Materials.

2.5 Changes. Provider reserves the right, in its sole discretion, to make any changes to the Services and Provider Materials that it deems necessary or useful to: (a) maintain or enhance: (i) the quality or delivery of Provider’s services to its End Users; (ii) the competitive strength of or market for Provider’s services; or (iii) the Services’ cost efficiency or performance; or (b) to comply with applicable Law.

2.6 Subcontractors. Unless otherwise specifically agreed to in signed writing, Provider may from time to time in its discretion engage third parties to fulfill its obligations herein (each, a “Subcontractor”).

2.7 Suspension or Termination of Services. Provider may, directly or indirectly, and by use of a Provider Disabling Device or any other lawful means, suspend, terminate, or otherwise deny End User’s, or any other Person’s access to or use of all or any part of the Services or Provider Materials, without incurring any resulting obligation or liability, if: (a) Provider receives a judicial order, subpoena, or law enforcement request that expressly or by reasonable implication requires Provider to do so; or (b) Provider believes, in its good faith and sole discretion, that: (i) End User has failed to comply with any material term of this Agreement, or accessed or used the Services beyond the scope of the rights granted or for a purpose not authorized under this Agreement or in any manner that does not comply with any material instruction or requirement of the Specifications; (ii) End User, has been, or is likely to be involved in any fraudulent, misleading, or unlawful activities; or (iii) this Agreement expires or is terminated. This Section 2.7 does not limit any of Provider’s other rights or remedies, whether at law, in equity, or under this Agreement.

3. Use Restrictions, Service Usage and Data Storage.
3.1 Use Restrictions. End User shall not, and shall not permit any other Person to, access or use the Services or Provider Materials except

as expressly permitted by this Agreement and, in the case of Third-Party Materials, the applicable third-party license agreement. For purposes of clarity and without limiting the generality of the foregoing, End User shall not, except as this Agreement expressly permits: (a) copy, modify, or create derivative works or improvements of the Services or Provider Materials; (b) lend, sell, sublicense, assign, distribute, publish, transfer, or otherwise make available any Services or Provider Materials to any Person, including on or in connection with the internet, a software as a service, cloud, or other technology or service; (c) reverse engineer, disassemble, decompile, decode, adapt, or otherwise attempt to derive or gain access to the source code of the Services or Provider Materials, in whole or in part; (d) bypass or breach any security device or protection used by the Services or Provider Materials or access or use the Services or Provider Materials other than by an End User through the use of his or her own then valid Access Credentials; (e) input, upload, transmit, or otherwise provide to or through the Services or Provider Systems, any information or materials that are unlawful or injurious, or contain, transmit, or activate any Harmful Code; (f) damage, destroy, disrupt, disable, impair, interfere with, or otherwise impede or harm in any manner the Services, Provider Systems, or Provider’s provision of services to any third party, in whole or in part; (g) remove, delete, alter, or obscure any trademarks, Specifications, Documentation, warranties, or disclaimers, or any copyright, trademark, patent, or other intellectual property or proprietary rights notices from any Services or Provider Materials, including any copy thereof; (h) access or use the Services or Provider Materials in any manner or for any purpose that infringes, misappropriates, or otherwise violates any Intellectual Property Right or other right of any third party (including by any unauthorized access to, misappropriation, use, alteration, destruction, or disclosure of the data of any other Provider End User), or that violates any applicable Law; (i) access or use the Services or Provider Materials for purposes of competitive analysis of the Services or Provider Materials, the development, provision, or use of a competing software service or product or any other purpose that is to the Provider’s detriment or commercial disadvantage; (j) access or use the Services or Provider Materials in, or in association with, the design, construction, maintenance, or operation of any hazardous environments, systems, or applications, any safety response systems or other safety-critical applications, or any other use or application in which the use or failure of the Services could lead to personal injury or severe physical or property damage; or (k) otherwise access or use the Services or Provider Materials beyond the scope of the authorization granted under this Section.

4. End User Obligations.
4.1 End User Duties. End User will: (a) not request, direct, or cause Provider to use or disclose PHI unless the use or disclosure is in

compliance with applicable law relating to the privacy and security of patient data and is the minimum amount necessary for the legitimate purpose of such use or disclosure; (b) notify Provider of any limitation in its notice of privacy practices in accordance with 45 C.F.R. §164.520, to the extent that such limitation may affect Provider’s use; (c) notify Provider of any changes in, or revocation of permission by, an Individual to use or disclose User PHI, to the extent that such changes may affect Provider’s use or disclosure of User PHI; and (d) notify Provider of any restriction on the use or disclosure of User PHI that User has agreed to in accordance with 45 C.F.R. §164.522, to the extent that such restriction may affect Provider’s use or disclosure of User PHI.

4.2 End User and End User Systems and Cooperation. End User shall at all times during the Term: (a) set up, maintain, and operate in good repair and in accordance with the Specifications all End User Systems on or through which the Service is accessed or used; and (b) provide all cooperation and assistance as Provider may reasonably request to enable Provider to exercise its rights and perform its obligations under and in connection with this Agreement.

4.3 Effect of End User Failure or Delay. Provider is not responsible or liable for any delay or failure of performance caused in whole or in part by End User and End User’s delay in performing, or failure to perform, any of its obligations under this Agreement (each, a “End User Failure”). 4.4 Corrective Action and Notice. If End User becomes aware of any actual or threatened activity prohibited by Section 3.1, End User shall, immediately: (a) take all reasonable and lawful measures within their respective control that are necessary to stop the activity or threatened activity and to mitigate its effects (including, where applicable, by discontinuing and preventing any unauthorized access to the Service and Provider Materials and permanently erasing from their systems and destroying any data to which any of them have gained unauthorized access); and (b) immediately notify

Provider of any such actual or threatened activity.

5. Provider Duties and Security.
5.1 Provider Duties. Provider will: (a) not use or disclose User PHI except (i) as required or permitted by law; (ii) as permitted under the

terms of the Agreement or any permission of User under the Agreement; or (iii) as incidental under HIPAA to another permitted use or disclosure; (b) use reasonable and appropriate safeguards to prevent use or disclosure of User PHI other than as provided in the Agreement; (c) implement administrative, physical, and technical standards in accordance with the Security Rule to protect the confidentiality, integrity, and availability of User PHI in electronic form (“EPHI”); (d) mitigate, to the extent practicable, any harmful effect of a use or disclosure of User PHI by Provider that is known to Provider to violate the requirements of the Agreement; (e) limit its request for User PHI to the minimum amount necessary to accomplish the intended purpose of requests for, and uses and disclosures of, User PHI in accordance with 45 C.F.R. 502(b)(1); (f) report to User as soon as practicable and as required by HIPAA and the HITECH Act any known use or disclosure of User PHI by Provider not as provided by the Agreement and any “Security Incident” with respect to User EPHI as defined in the Security Rule. Additionally, Provider will notify User of any Breach of Unsecured PHI, and such notification shall be made without unreasonable delay following the date of discovery to enable User to comply with the Breach disclosure requirements under the HITECH Act. Provider shall include within such notice identification, to the extent possible, of each Individual whose Unsecured PHI has been, or is reasonably believed by Provider to have been, accessed, used, or disclosed through the Breach and any other valuable information known to Provider that User is required to include in its notice to affected Individuals; (g) require any agent, including a subcontractor, under the Agreement that creates, receives, maintains, or transmits User PHI on behalf of Provider to agree in writing to substantially the same restrictions and conditions with respect to User PHI and User EPHI that apply through this Agreement to Provider with respect to such PHI; (h) at the request of User, provide access to User PHI in a Designated Record Set to User or, as properly directed by User, to an Individual in order to meet the requirements under 45 C.F.R. §164.524; (i) at the request of User, make any amendment to User PHI in a Designated Record Set that User properly directs or agrees to pursuant to 45 C.F.R. §164.526; (j) make its internal practices, books, and records relating to the use and disclosure of User PHI

available to the Secretary of Health and Human Services for purposes of the Secretary’s determination of compliance with HIPAA requirements; (k) document such disclosures of User PHI and information related to such disclosures as would be required to respond to a request for an Accounting of Disclosures of it in accordance with 45 C.F.R. §164.528; and (l) provide to User information collected in accordance with this Section to respond to an appropriate request for an Accounting of Disclosures of User PHI.

5.2 Prohibited Data. End User acknowledges that the Services are not designed with security and access management for Processing the following categories of information: (a) data that is classified and or used on the U.S. Munitions list, including software and technical data; (b) articles, services, and related technical data designated as defense articles or defense services; and (c) ITAR (International Traffic in Arms Regulations) related data, (each of the foregoing, “Prohibited Data”). End User shall not, and shall not permit, any other Person to, provide any Prohibited Data to, or Process any Prohibited Data through, the Services, the Provider Systems, or any Provider Personnel. End User is solely responsible for reviewing all End User Data and shall ensure that no End User Data constitutes or contains any Prohibited Data.

5.3 End User Control and Responsibility. End User has and will retain sole responsibility for: (a) all End User Data, including its content and use; (b) all information, instructions, and materials provided by or on behalf of End User in connection with the Services; (c) End User’s information technology infrastructure, including computers, software, databases, electronic systems, and networks, whether operated directly by End User or through the use of third-party services (“End User Systems”); (d) the security and use of End User’s and Access Credentials; and (e) all access to and use of the Services and Provider Materials directly or indirectly by or through the End User Systems or Access Credentials, with or without End User’s knowledge or consent, including all results obtained from, and all conclusions, decisions, and actions based on, such access or use.

5.4 Access and Security. End User shall employ all physical, administrative, and technical controls, screening, and security procedures and other safeguards necessary to: (a) securely administer the distribution and use of all Access Credentials and protect against any unauthorized access to or use of the Services; and (b) control the content and use of End User Data, including the uploading or other provision of End User Data for Processing by the Services.

6. Confidentiality.
6.1 Confidential Information. In connection with this Agreement each party (as the “Disclosing Party”) may disclose or make available

Confidential Information to the other party (as the “Receiving Party”). Subject to Section7.2, “Confidential Information” means information in any form or medium (whether oral, written, electronic, or other) that the Disclosing Party considers confidential or proprietary, including information consisting of or relating to the Disclosing Party’s technology, trade secrets, know-how, business operations, plans, strategies, End Users, and pricing, and information with respect to which the Disclosing Party has contractual or other confidentiality obligations, in each case whether or not marked, designated, or otherwise identified as “confidential”. Without limiting the foregoing: all Provider Materials are the Confidential Information of Provider.

6.2 Exclusions. Confidential Information does not include information that the Receiving Party can demonstrate by written or other documentary records: (a) was rightfully known to the Receiving Party without restriction on use or disclosure prior to such information’s being disclosed or made available to the Receiving Party in connection with this Agreement; (b) was or becomes generally known by the public other than by the Receiving Party’s or any of its Representatives’ noncompliance with this Agreement; (c) was or is received by the Receiving Party on a non-confidential basis from a third party that, to the Receiving Party’s knowledge, was not or is not, at the time of such receipt, under any obligation to maintain its confidentiality; or (d) the Receiving Party can demonstrate by written or other documentary records was or is independently developed by the Receiving Party without reference to or use of any Confidential Information.

6.3 Protection of Confidential Information. As a condition to being provided with any disclosure of or access to Confidential Information, the Receiving Party shall: (a) not access or use Confidential Information other than as necessary to exercise its rights or perform its obligations under and in accordance with this Agreement and Provider’s agreements with its Third Party Service Providers; (b) except as may be permitted by and subject to its compliance with Section7.4, not disclose or permit access to Confidential Information other than to its Representatives and Third Party Service Providers who: (i) need to know such Confidential Information for purposes of the Receiving Party’s exercise of its rights or performance of its obligations under and in accordance with this Agreement and Provider’s agreements with its Third Party Service Providers; (ii) have been informed of the confidential nature of the Confidential Information and the Receiving Party’s obligations under this Section 7.3; and (iii) are bound by written confidentiality and restricted use obligations at least as protective of the Confidential Information as the terms set forth in this Section 7; (c) safeguard the Confidential Information from unauthorized use, access, or disclosure using at least the degree of care it uses to protect its similarly sensitive information and in no event less than a reasonable degree of care; (d) promptly notify the Disclosing Party of any unauthorized use or disclosure of Confidential Information and use commercially reasonable efforts to prevent further unauthorized use or disclosure; (e) ensure its Representatives’ compliance with, and be responsible and liable for, any of its Representatives’ non-compliance with, the terms of this Section 7. For clarity, nothing in this Section 7 prohibits Provider from sharing User Data, even if such is considered Confidential Information, with Third Party Service Providers and to perform the Services. Notwithstanding any other provisions of this Agreement, the Receiving Party’s obligations under this Section 7 with respect to any Confidential Information that constitutes a trade secret under any applicable Law will continue until such time, if ever, as such Confidential Information ceases to qualify for trade secret protection under one or more such applicable Laws other than as a result of any act or omission of the Receiving Party or any of its Representatives.

6.4 Compelled Disclosures. If the Receiving Party or any of its Representatives is compelled by applicable Law to disclose any Confidential Information then, to the extent permitted by applicable Law, the Receiving Party shall: (a) promptly, and prior to such disclosure, notify the Disclosing Party in writing of such requirement so that the Disclosing Party can seek a protective order or other remedy or waive its rights under Section 7.3; and (b) provide reasonable assistance to the Disclosing Party in opposing such disclosure or seeking a protective order or other limitations on disclosure. If the Disclosing Party waives compliance or, after providing the notice and assistance required under this Section 7.4, the Receiving Party remains required by Law to disclose any Confidential Information, the Receiving Party shall disclose only that portion of the Confidential Information that, on the advice of the Receiving Party’s legal counsel, the Receiving Party is legally required to disclose and, on the Disclosing Party’s request, shall use commercially reasonable efforts to obtain assurances from the applicable court or other presiding authority that such Confidential Information will be afforded confidential treatment.

7. Intellectual Property Rights.
7.1 Provider Materials. All right, title, and interest in and to the Provider Materials, including all Intellectual Property Rights therein, are

and will remain with Provider and, with respect to Third-Party Materials, the applicable third-party providers own all right, title, and interest, including all Intellectual Property Rights, in and to the Third-Party Materials. End User has no right, license, or authorization with respect to any of the Provider Materials except as expressly set forth in Section 2.1 or the applicable third-party license, in each case subject to Section 3.1. All other rights in and to the Provider Materials are expressly reserved by Provider. In furtherance of the foregoing, User hereby unconditionally and irrevocably grants to Provider an assignment of all right, title, and interest in and to the Resultant Data, including all Intellectual Property Rights relating thereto.

7.2 End User Data. As between End User and Provider, End User is and will remain the sole and exclusive owner of all right, title, and interest in and to all End User Data, including all Intellectual Property Rights relating thereto, subject to the rights and permissions granted in Section

6.2.
7.3 Consent to Use End User Data and User PHI. End User acknowledges its understanding that organizations or other third parties

have paid, or otherwise contracted with Provider, to view, access, and utilize End User Data and User PHI and for the ability to view the Service (“Third Party Service Providers”) and such Third Party Service Providers have separately enter into agreements with us (in either case, “Third Party ServiceProviderAgreement”)toallowforthesame. EndUserherebyirrevocablygrantsallsuchrightsandpermissionsinorrelatingtoEndUser Data and User PHI as are necessary or useful to Provider, its Subcontractors, and the Provider Personnel to enforce this Agreement and exercise Provider’s, its Subcontractors’, and the Provider Personnel’s rights and perform Provider’s, its Subcontractors’, and the Provider Personnel’s obligations hereunder and in the aforementioned Third Party Service Provider Agreement . For clarity, Provider’s use and disclosure of End User Data and User PHI is permitted for the following purposes: (a) to provide the Service to User and Third Party Service Providers (including, but not limited to, receipt from and disclosure to Third Party Service Providers, and others in order to provide the Service to User and obligations Third Party Service Provider under Third Party Service Provider Agreements); (b) as expressly permitted in the Agreement; (c) as required by law; (d) to provide data aggregation services; (e) for the proper management and administration of Provider, including, without limitation, making and maintaining reasonable business records of transactions in which Provider has participated or Service has been used (including back-up documentation); and (f) to de-identify End User Data and User PHI and otherwise use such as part of Provider’s business operations.

To the extent Provider uses or discloses End User Data or User PHI for the purposes set forth herein or to carry out Provider’s legal responsibilities, Provider will ensure that (i) such disclosures are required by Applicable Law or (ii) Provider obtains prior written reasonable assurances from the person to whom the information is disclosed that the information will remain confidential and used or further disclosed only as required by Applicable Law or for the purpose(s) for which it was disclosed to the person, and the person notifies Provider of any instances of which it is aware in which the confidentiality of the information has been breached in accordance with the breach notification requirements herein.

8. Representations and Warranties.
8.1 Mutual Representations and Warranties. Each party represents and warrants to the other party that: (a) it has the full right, power,

and authority to enter into and perform its obligations and grant the rights, licenses, consents, and authorizations it grants or is required to grant under this Agreement; (b)use of the Services constitutes the legal, valid, and binding obligation of each party, enforceable against such party in accordance with its terms.

8.2 Additional End User Representations, Warranties, and Covenants. User represents, warrants, and covenants to Provider that End User owns or otherwise has and will have the necessary rights and consents in and relating to the End User Data so that, as received by Provider and Processed in accordance with this Agreement, they do not and will not infringe, misappropriate, or otherwise violate any Intellectual Property Rights, or any privacy or other rights of any third party or violate any applicable Law.

DISCLAIMER OF WARRANTIES. EXCEPT FOR THE EXPRESS WARRANTIES SET FORTH IN THIS SECTION 9, ALL SERVICES AND PROVIDER MATERIALS ARE PROVIDED “AS IS.” PROVIDER SPECIFICALLY DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ALL WARRANTIES ARISING FROM COURSE OF DEALING, USAGE, OR TRADE PRACTICE. WITHOUT LIMITING THE FOREGOING, PROVIDER MAKES NO WARRANTY OF ANY KIND THAT THE SERVICES OR PROVIDER MATERIALS, OR ANY PRODUCTS OR RESULTS OF THE USE THEREOF, WILL MEET END USER’S OR ANY OTHER PERSON’S REQUIREMENTS, OPERATE WITHOUT INTERRUPTION, ACHIEVE ANY INTENDED RESULT, BE COMPATIBLE OR WORK WITH ANY SOFTWARE, SYSTEM, OR OTHER SERVICES, OR BE SECURE, ACCURATE, COMPLETE, FREE OF HARMFUL CODE, OR ERROR FREE. ALL THIRD-PARTY MATERIALS ARE PROVIDED “AS IS” AND ANY REPRESENTATION OR WARRANTY OF OR CONCERNING ANY THIRD-PARTY MATERIALS IS STRICTLY BETWEEN END USER AND THE THIRD-PARTY OWNER OR DISTRIBUTOR OF THE THIRD-PARTY MATERIALS. ADDITIONALLY, ALL THIRD PARTY SERVICE PROVIDER MATERIALS AND SERVICES ARE ENABLED OR PROVIDED “AS IS” AND ANY REPRESENTATION OR WARRANTY OF OR CONCERNING ANY THIRD PARTY SERVICE PROVIDER MATERIALS OR THIRD PARTY SERVICE PROVIDER SERVICES IS STRICTLY BETWEEN END USER AND THIRD PARTY SERVICE PROVIDER.

9. Indemnification.
9.1 End User Indemnification. End User shall indemnify, defend, and hold harmless Provider and its Subcontractors and Affiliates, and

each of its and their respective officers, directors, employees, agents, successors, and assigns (each, a “Provider Indemnitee”) from and against any and all Losses incurred by such Provider Indemnitee resulting from any Action by a third party (other than an Affiliate of a Provider Indemnitee) to the extent that such Losses arise out of or result from, or are alleged to arise out of or result from: (a) End User Data, including any Processing of End User Data by or on behalf of Provider in accordance with this Agreement; (b) any other materials or information (including any documents, data, specifications, software, content, or technology) provided by or on behalf of End User or any End User, including Provider’s compliance with any specifications or directions provided by or on behalf of End User or any End User to the extent prepared without any contribution by Provider; (c) allegation of facts that, if true, would constitute End User’s breach of any of its representations, warranties, covenants, or obligations under this Agreement; or (d) negligence or more culpable act or omission (including recklessness or willful misconduct) by End User, or any third party on behalf of End User, in connection with this Agreement.

9.2 Mitigation. If any of the Services or Provider Materials are, or in Provider’s opinion are likely to be, claimed to infringe, misappropriate, or otherwise violate any third-party Intellectual Property Right, or if End User’s use of the Services or Provider Materials is enjoined or threatened to be enjoined, Provider may, at its option and sole cost and expense: (a) obtain the right for End User to continue to use the Services and Provider Materials materially as contemplated by this Agreement; (b) modify or replace the Services and Provider Materials, in whole or in part, to seek to make the Services and Provider Materials (as so modified or replaced) non-infringing, while providing materially equivalent features and functionality, in which case such modifications or replacements will constitute Services and Provider Materials, as applicable, under this Agreement; or (c) by written notice to End User and End User, terminate this Agreement with respect to all or part of the Services and Provider Materials, and require End User and End User to immediately cease any use of the Services and Provider Materials or any specified part or feature thereof.

9.3 Sole Remedy. THIS SECTION 9 SETS FORTH END USER’S SOLE REMEDIES AND PROVIDER’S SOLE LIABILITY AND OBLIGATION FOR ANY ACTUAL, THREATENED, OR ALLEGED CLAIMS THAT THE SERVICES AND PROVIDER MATERIALS OR ANY SUBJECT MATTER OF THIS AGREEMENT INFRINGES, MISAPPROPRIATES, OR OTHERWISE VIOLATES ANY INTELLECTUAL PROPERTY RIGHTS OF ANY THIRD PARTY.

10. Limitations of Liability.
10.1 EXCLUSION OF DAMAGES. IN NO EVENT WILL PROVIDER OR ANY OF ITS LICENSORS, SERVICE PROVIDERS,

OR SUPPLIERS BE LIABLE UNDER OR IN CONNECTION WITH THIS AGREEMENT OR ITS SUBJECT MATTER UNDER ANY LEGAL OR EQUITABLE THEORY, INCLUDING BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, AND OTHERWISE, FOR ANY: (a) LOSS OF PRODUCTION, USE, BUSINESS, REVENUE, OR PROFIT OR DIMINUTION IN VALUE; (b) IMPAIRMENT, INABILITY TO USE OR LOSS, INTERRUPTION OR DELAY OF THE SERVICES; (c) LOSS, DAMAGE, CORRUPTION OR RECOVERY OF DATA, OR BREACH OF DATA OR SYSTEM SECURITY; (d) COST OF REPLACEMENT GOODS OR SERVICES; (e) LOSS OF GOODWILL OR REPUTATION; OR (f) CONSEQUENTIAL, INCIDENTAL, INDIRECT, EXEMPLARY, SPECIAL, ENHANCED,

End User also represents, warrants, and covenants to Provider that End User shall verify the accuracy, completeness, and appropriateness of all information entered into or selected in Service, including information from the Third Party Items, before such information is utilized. End User represents and warrants to Provider that (i) all data it provides to Provider or that it selects in Service, including, but not limited to, credentials, licenses, and other practitioner identifiers and qualifiers, are accurate and in conformity with all legal requirements; (ii) its records appropriately support all information that it enters, selects or approves; (iii) it is duly authorized to enter and access such data; (iv) and Provider is duly authorized to receive, use, and disclose, to Third Party Service Providers and others, such data subject to the terms of this Agreement. Use of and access to the Service,

including, but not limited to, information in the Service and the Service itself, is at the sole risk and responsibility of End User.

OR PUNITIVE DAMAGES, REGARDLESS OF WHETHER SUCH PERSONS WERE ADVISED OF THE POSSIBILITY OF SUCH LOSSES OR DAMAGES OR SUCH LOSSES OR DAMAGES WERE OTHERWISE FORESEEABLE, AND NOTWITHSTANDING THE FAILURE OF ANY AGREED OR OTHER REMEDY OF ITS ESSENTIAL PURPOSE.

10.2 CAP ON MONETARY LIABILITY. IN NO EVENT WILL THE COLLECTIVE AGGREGATE LIABILITY OF PROVIDER AND ITS LICENSORS, SERVICE PROVIDERS, AND SUPPLIERS ARISING OUT OF OR RELATED TO THIS AGREEMENT, WHETHER ARISING UNDER OR RELATED TO BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL OR EQUITABLE THEORY, EXCEED THE TOTAL AMOUNTS PAID TO LICENSOR UNDER THIS AGREEMENT IN THE TWELVE MONTH PERIOD PRECEDING THE EVENT GIVING RISE TO THE CLAIM. THE FOREGOING LIMITATIONS APPLY EVEN IF ANY REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

10.3 No claim against Provider of any kind under any circumstances will be filed more than one year after End User, knows of, or in the exercise of reasonable care could know of, such claim or an act or omission of Provider that would give rise to such claim.

11. Termination.
11.1 Termination. In addition to any other express termination right set forth elsewhere in this Agreement: These Terms are effective

unless and until terminated by you or us. We may, in our sole and absolute discretion, deny you access to all or part of the Services at any time for any or no reason at all, with or without notice to you. If we terminate your right to access the Services, these Terms will terminate and all rights you have to access the Services will immediately terminate; however, certain provisions of these Terms will still apply post termination, including without limitation, the Mandatory Arbitration and Class Action Waiver provisions. Termination of your account may also include, at Provider’s sole discretion, the deletion of your account and/or User Content.

11.2 Effect of Termination or Expiration. Upon any expiration or termination of this Agreement, except as expressly otherwise provided in this Agreement and except as necessary to fulfill ongoing obligations to Third Party Service Providers: (a) Provider will return, destroy, or continue to extend protections to and limit the use and disclosure of End User Data and User PHI, to the extent required by and in accordance with 45 C.F.R. §164.504(e)(2)(ii)(J), provided that the Parties agree that it is not feasible in light of reasonable business requirements, regulatory compliance requirements, and the rights and obligations under the Agreement for Provider to return or destroy its business records and transaction databases, including, but not limited to, records and databases of transactions for which End User has used Service or in which Provider has engaged on behalf of End User or records and databases that reflect the use of Service and information that End User or Provider has entered in Service in the course of the Agreement to enable or perform Service Services; (b) all rights, licenses, consents, and authorizations granted by either party to the other hereunder will immediately terminate; (c) Provider shall immediately cease all use of any End User Data and End User’s Confidential Information. Provided that, for clarity, Provider’s obligations under this Section do not apply to any Resultant Data; (d) End User shall immediately cease all use of any Services or Provider Materials and (i) promptly return to Provider, or at Provider’s written request destroy, all documents and tangible materials containing, reflecting, incorporating, or based on any Provider Materials or Provider’s Confidential Information; and (ii) permanently erase all Provider Materials and Provider’s Confidential Information from all systems End User directly or indirectly controls; and (iii) certify to Provider in a signed written instrument that it has complied with the requirements of this Section; (e) notwithstanding anything to the contrary in this Agreement, with respect to information and materials then in its possession or control: (i) the Receiving Party may retain the Disclosing Party’s Confidential Information; and (ii) Provider may retain End User Data; (iii) End User may retain Provider Materials, in the case of each of subclause (i) and (ii) and (iii), in its then current state and solely to the extent and for so long as required by applicable Law; (iv) Provider may also retain End User Data in its backups, archives, and disaster recovery systems until such End User Data is deleted in the ordinary course; and (v) all information and materials described in this Section 14.4(e) will remain subject to all confidentiality, security, and other applicable requirements of this Agreement; (f) Provider may disable all End User access to the Provider Materials. For clarity, Provider shall have no obligation to transfer End User Data upon expiration or termination.

11.3 Surviving Terms. The provisions set forth in the following sections, and any other right or obligation of the parties in this Agreement that, by its nature, should survive termination or expiration of this Agreement, will survive any expiration or termination of this Agreement: Section 3.1, Section 6, Section 7, Section 8, Section 9, Section 100, Section 111, Section 12.2, Section 13, and Section 134.

12. MANDATORY ARBITRATION AND CLASS ACTION WAIVER. PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

12.1 Application. End User, and Provider agree that these Terms affect interstate commerce and that the Federal Arbitration Act governs the interpretation and enforcement of these arbitration provisions. This Section 13 is intended to be interpreted broadly and governs any and all disputes between us including but not limited to claims arising out of or relating to any aspect of the relationship between us, whether based in contract, tort, statute, fraud, misrepresentation or any other legal theory; claims that arose before these Terms or any prior agreement (including, but not limited to, claims related to advertising); and claims that may arise after the termination of these Terms. The only disputes excluded from this broad prohibition are the litigation of certain intellectual property and small court claims, as provided below.

12.2 Initial Dispute Resolution. Most disputes can be resolved without resort to arbitration. If you have any dispute with us, you agree that before taking any formal action, you will contact us at customerservice@exptraining.net and provide a brief, written description of the dispute and your contact information (including your username, if your dispute relates to an account). Except for intellectual property and small claims court claims, the parties agree to use their best efforts to settle any dispute, claim, question, or disagreement directly through consultation with Provider, and good faith negotiations shall be a condition to either party initiating a lawsuit or arbitration.

12.3 Binding Arbitration. If the parties do not reach an agreed-upon solution within a period of thirty (30) days from the time informal dispute resolution is initiated under the Initial Dispute Resolution provision above, then either party may initiate binding arbitration as the sole means to resolve claims, (except as provided in section below) subject to the terms set forth below. Specifically, all claims arising out of or relating to these Terms (including the Terms’ formation, performance, and breach), the parties’ relationship with each other, and/or your use of the Service shall be finally settled by binding arbitration administered by the American Arbitration Association (“AAA”) in accordance with its Consumer Arbitration Rules. The AAA rules will govern payment of all arbitration fees.

12.4 Arbitrator’s Powers. The arbitrator, and not any federal, state, or local court or agency, shall have exclusive authority to resolve all disputes arising out of or relating to the interpretation, applicability, enforceability, or formation of these Terms including but not limited to any claim that all or any part of these Terms is void or voidable, whether a claim is subject to arbitration, or the question of waiver by litigation conduct. The arbitrator shall be empowered to grant whatever relief would be available in a court under law or in equity. The arbitrator’s award shall be written and shall be binding on the parties and may be entered as a judgment in any court of competent jurisdiction.

12.5 Filing a Demand. To start an arbitration, you must do the following: (a) Write a Demand for Arbitration (“Demand”) that (i) briefly explains the dispute, (ii) lists your and PROVIDER’s names and addresses, (iii) specify the amount of money in dispute, if applicable, (iv) identify the requested location for a hearing if an in-person hearing is requested, and (v) state what you want in the dispute; (b) Send one copy of the Demand to

No claim against Provider of any kind under any circumstances will be filed more than one year after End User, knows of, or in the

exercise of reasonable care could know of, such claim or an act or omission of Provider that would give rise to such claim.

the AAA, along with a copy of these Terms and the filing fee required by the AAA; and (c) Send one copy of the Demand for Arbitration to us at

customerservice@exptraining.net.
12.6 The parties understand that, absent this mandatory arbitration provision, they would have the right to sue in court and have a jury

trial. They further understand that, in some instances, the costs of arbitration could exceed the costs of litigation and the right to discovery may be more limited in arbitration than in court. If you are a resident of the United States, arbitration may take place in the county where you reside at the time of filing, unless you and we both agree to another location or telephonic arbitration. For individuals residing outside the United States, arbitration shall be initiated in Broward County, Florida, United States, and you and Provider agree to submit to the personal jurisdiction of any federal or state court in Broward County, Florida, United States, in order to compel arbitration, stay proceedings pending arbitration, or to confirm, modify, vacate, or enter judgment on the award entered by the arbitrator.

12.7 Class Action Waiver. The parties further agree that the arbitration shall be conducted in the party’s respective individual capacities only and not as a class action or other representative action, and the parties expressly waive their right to file a class action or seek relief on a class basis. YOU AND PROVIDER AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. If any court or arbitrator determines that the class action waiver set forth in this paragraph is void or unenforceable for any reason or that an arbitration can proceed on a class basis, then the arbitration provisions set forth above shall be deemed null and void in their entirety and the parties shall be deemed to have not agreed to arbitrate disputes.

12.8 Exception: Litigation of Intellectual Property and Small Claims Court Claims. Notwithstanding the parties’ decision to resolve all disputes through arbitration, either party may bring enforcement actions, validity determinations or claims arising from or relating to theft, piracy or unauthorized use of intellectual property in state or federal court with jurisdiction or in the U.S. Patent and Trademark Office to protect its intellectual property rights (“intellectual property rights” means patents, copyrights, moral rights, trademarks, and trade secrets, but not privacy or publicity rights). Either party may also seek relief in small claims court in Broward County, Florida for disputes or claims within the scope of that court’s jurisdiction.

12.9 30-Day Right to Opt Out. You have the right to opt out and not be bound by the arbitration and class action waiver provisions set forth above by sending written notice of your decision to opt out to customerservice@exptraining.net with the subject line, “ARBITRATION AND CLASS ACTION WAIVER OPT-OUT.” The notice must be sent within the later of 30 days of your first use of the Application or within 30 days of changes to this section being announced on the Application. Otherwise you shall be bound to arbitrate disputes in accordance with the terms of these paragraphs. If you opt out of these arbitration provisions, Provider also will not be bound by them.

12.10 Changes to This Section. Provider will provide thirty (30) days’ notice of any changes to this section by posting on the Services. Amendments will become effective thirty (30) days after they are posted on the Services or sent to you by email. Changes to this section will otherwise apply prospectively only to claims arising after the thirtieth (30th) day. If a court or arbitrator decides that this subsection on “Changes to This Section” is not enforceable or valid, then this subsection shall be severed from the section entitled Mandatory Arbitration and Class Action Waiver, and the court or arbitrator shall apply the first Mandatory Arbitration and Class Action Waiver section in existence after you began using the Services.

12.11 Survival. This Mandatory Arbitration and Class Action Waiver section shall survive any termination of your use of the Services.

13. Miscellaneous.
13.1 Audit Procedure. Provider or its nominee (including its accountants and auditors) may, in Provider’s sole discretion, inspect and

audit End User’s use of the Services under this Agreement at any time during the Term and for 3 years following the termination or earlier expiration of this Agreement. End User shall make available all such books, records, equipment, information, and personnel, and provide all such cooperation and assistance, as may be requested by or on behalf of Provider with respect to such audit. Provider shall only examine information directly related to End User’s use of the Software.

13.2 Further Assurances. On a party’s reasonable request, the other party shall, at the requesting party’s sole cost and expense, execute and deliver all such documents and instruments, and take all such further actions, as may be necessary to give full effect to this Agreement.

13.3 Relationship of the Parties. The relationship between the parties is that of independent contractors. Nothing contained in this Agreement shall be construed as creating any agency, partnership, joint venture, or other form of joint enterprise, employment, or fiduciary relationship between the parties, and neither party shall have authority to contract for or bind the other party in any manner whatsoever.

13.4 Public Announcements. Neither party shall issue or release any announcement, statement, press release, or other publicity or marketing materials relating to this Agreement or, unless expressly permitted under this Agreement, otherwise use the other party’s trademarks, service marks, trade names, logos, domain names, or other indicia of source, association, or sponsorship, in each case, without the prior written consent of the other party, which consent shall not be unreasonably withheld, provided, however, that Provider may, without End User’s consent, include End User’s name and other indicia in its lists of Provider’s current or former End Users of Provider in promotional and marketing materials.

13.5 Notices. Any notice, request, consent, claim, demand, waiver, or other communications under this Agreement have legal effect only if in writing and addressed to each party as provided in the relevant End User Agreement (or to such other address or such other person that such party may designate from time to time in accordance with this Section 14.5). Notices sent in accordance with this Section 14.5 will be deemed effectively given: (a) when received, if delivered by hand, with signed confirmation of receipt; (b) when received, if sent by a nationally recognized overnight courier, signature required; (c) when sent, if by facsimile or email, (in each case, with confirmation of transmission), if sent during the addressee’s normal business hours, and on the next business day, if sent after the addressee’s normal business hours; and (d) on the fifth (5th) business day after the date mailed by certified or registered mail, return receipt requested, postage prepaid.

13.6 Interpretation. For purposes of this Agreement: (a) the words “include,” “includes,” and “including” are deemed to be followed by the words “without limitation”; (b) the word “or” is not exclusive; (c) the words “herein,” “hereof,” “hereby,” “hereto,” and “hereunder” refer to this Agreement as a whole; (d) words denoting the singular have a comparable meaning when used in the plural, and vice-versa; and (e) words denoting any gender include all genders. Unless the context otherwise requires, references in this Agreement: (x) to sections, exhibits, schedules, attachments, and appendices mean the sections of, and exhibits, schedules, attachments, and appendices attached to, this Agreement; (y) to an agreement, instrument, or other document means such agreement, instrument, or other document as amended, supplemented, and modified from time to time to the extent permitted by the provisions thereof; and (z) to a statute means such statute as amended from time to time and includes any successor legislation thereto and any regulations promulgated thereunder. The parties intend this Agreement to be construed without regard to any presumption or rule requiring construction or interpretation against the party drafting an instrument or causing any instrument to be drafted. The exhibits, schedules, attachments, and appendices referred to herein are an integral part of this Agreement to the same extent as if they were set forth verbatim herein.

13.7 Headings. The headings in this Agreement are for reference only and do not affect the interpretation of this Agreement.
13.8 Entire Agreement. This Agreement, together with the End User Agreement, Application Terms of Use, Acceptable Use Policy, and

Privacy and Data Protection Policy, constitutes the sole and entire agreement of the parties with respect to the subject matter of this Agreement and supersedes all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, with respect to such subject matter. In the event of any inconsistency between the statements made in the body of this Agreement, the related exhibits, schedules,

attachments, and appendices (other than an exception expressly set forth as such therein), the following order of precedence governs: (a) first, this Agreement, excluding its exhibits, schedules, attachments, and appendices; (b) second, the exhibits, schedules, attachments, and appendices to this Agreement as of the Effective Date; and (c) third, any other documents incorporated herein by reference.

13.9 Assignment. End User shall not assign or otherwise transfer any of its rights, or delegate or otherwise transfer any of its obligations or performance under this Agreement, in each case whether voluntarily, involuntarily, by operation of law, or otherwise, without Provider’s prior written consent, which consent shall not be unreasonably withheld, conditioned, or delayed. For purposes of the preceding sentence, and without limiting its generality, any merger, consolidation, or reorganization involving End User (regardless of whether End User is a surviving or disappearing entity) will be deemed to be a transfer of rights, obligations, or performance under this Agreement for which Provider’s prior written consent is required. No assignment, delegation, or transfer will relieve End User of any of its obligations or performance under this Agreement. Any purported assignment, delegation, or transfer in violation of this Section 16.8 is void. This Agreement is binding upon and inures to the benefit of the parties hereto and their respective successors and permitted assigns.

13.10 Force Majeure.
(a) No Breach or Default. In no event will either party be liable or responsible to the other party, or be deemed to have defaulted under or breached this Agreement, for any failure or delay in fulfilling or performing any term of this Agreement, (except for any obligations to make payments), when and to the extent such failure or delay is caused by any circumstances beyond such party’s reasonable control (a “Force Majeure Event”), including acts of God, flood, fire, earthquake or explosion, war, terrorism, invasion, riot or other civil unrest, embargoes or blockades in effect on or after the date of this Agreement, national or regional emergency, strikes, labor stoppages or slowdowns or other industrial disturbances, passage of Law or any action taken by a governmental or public authority, including imposing an embargo, export or import restriction, quota, or other restriction or prohibition or any complete or partial government shutdown, or national or regional shortage of adequate power or telecommunications or transportation. Either party may terminate this Agreement if a Force Majeure Event affecting the other party continues substantially uninterrupted for a period of 60 days or more.
(b) Affected Party Obligations. In the event of any failure or delay caused by a Force Majeure Event, the affected party shall give prompt written notice to the other party stating the period of time the occurrence is expected to continue and use commercially reasonable efforts to end the failure or delay and minimize the effects of such Force Majeure Event.

13.11 No Third-Party Beneficiaries. This Agreement is for the sole benefit of the parties hereto and their respective successors and permitted assigns and nothing herein, express or implied, is intended to or shall confer upon any other Person any legal or equitable right, benefit, or remedy of any nature whatsoever under or by reason of this Agreement.

13.12 Amendment and Modification; Waiver. No amendment to or modification of or rescission, termination, or discharge of this Agreement is effective unless it is in writing, identified as an amendment to or rescission, termination, or discharge of this Agreement and signed by an authorized representative of each party. No waiver by any party of any of the provisions hereof shall be effective unless explicitly set forth in writing and signed by the party so waiving. Except as otherwise set forth in this Agreement, no failure to exercise, or delay in exercising, any rights, remedy, power, or privilege arising from this Agreement will operate or be construed as a waiver thereof; nor shall any single or partial exercise of any right, remedy, power, or privilege hereunder preclude any other or further exercise thereof or the exercise of any other right, remedy, power, or privilege.

13.13 Severability. If any term or provision of this Agreement is invalid, illegal, or unenforceable in any jurisdiction, such invalidity, illegality, or unenforceability shall not affect any other term or provision of this Agreement or invalidate or render unenforceable such term or provision in any other jurisdiction. Upon such determination that any term or other provision is invalid, illegal, or unenforceable, the parties hereto shall negotiate in good faith to modify this Agreement so as to effect the original intent of the parties as closely as possible in a mutually acceptable manner in order that the transactions contemplated hereby be consummated as originally contemplated to the greatest extent possible.

13.14 Governing Law; Submission to Jurisdiction. This Agreement is governed by and construed in accordance with the internal laws of the State of Florida without giving effect to any choice or conflict of law provision or rule that would require or permit the application of the laws of any jurisdiction other than those of the State of Florida. Any legal suit, action, or proceeding arising out of or related to this Agreement or the licenses granted hereunder will be instituted exclusively in the federal courts of the United States or the courts of the State of Florida in each case located in the city of Fort Lauderdale and County of Broward, and each party irrevocably submits to the exclusive jurisdiction of such courts in any such suit, action, or proceeding. Service of process, summons, notice, or other document by mail to such party’s address set forth herein shall be effective service of process for any suit, action, or other proceeding brought in any such court.

13.15 Waiver of Jury Trial. Each party irrevocably and unconditionally waives any right it may have to a trial by jury in respect of any legal action arising out of or relating to this Agreement or the transactions contemplated hereby.

13.16 Equitable Relief. End User acknowledges and agrees that a breach or threatened breach by End User of any of its obligations, would cause Provider irreparable harm for which monetary damages would not be an adequate remedy and that, in the event of such breach or threatened breach, Provider will be entitled to equitable relief, including a restraining order, an injunction, specific performance, and any other relief that may be available from any court, without any requirement to post a bond or other security, or to prove actual damages or that monetary damages are not an adequate remedy. Such remedies are not exclusive and are in addition to all other remedies that may be available at law, in equity, or otherwise.

13.17 Attorneys’ Fees. In the event that any action, suit, or other legal or administrative proceeding is instituted or commenced by either party against the other party arising out of or related to this Agreement, the prevailing party is entitled to recover its actual attorneys’ fees and court costs from the non-prevailing party.

13.18 Counterparts. This Agreement may be executed in counterparts, each of which is deemed an original, but all of which together are deemed to be one and the same agreement. A signed copy of this Agreement delivered by facsimile, email, or other means of electronic transmission is deemed to have the same legal effect as delivery of an original signed copy of this Agreement.